Terms & Conditions of Boarding Animals

All animals are to be 5 months or over and be fully vaccinated. Two consecutive vaccinations must be shown upon admission.
All cats are to be desexed.
The Operator reserves the right to refuse entry of any animal without being required to give explanation.
The full period booked will be charged in school holidays, even if guests depart earlier than departure date.
Boarding rates are charged on a calendar day basis no matter what time the guests arrive or depart.
The owner agrees to pay the rate for boarding in effect on the date the animal is checked into the Operator’s premises (as advised in the price list).
The owner agrees to pay all costs and charges for special services requested and any veterinary costs for the animal during the time the animal is in the Operator’s care. In the event of the animal’s serious illness and where the owner cannot be readily contacted the veterinary surgeon’s decision in relation to treatment of the animal shall be final and conclusive.
The owner agrees to be solely responsible for any and all acts or behaviour of the animal while it is in the Operator’s care and hereby indemnifies the Operator and shall keep the Operator indemnified to the full extent permitted by law for any action of the animal which apart from this indemnity may have created any liability on the Operator.
The owner specifically represents that he or she is the sole owner of the animal, free and clear of all liens and encumbrances.
All charges incurred by the owner pursuant to this agreement must be paid before the animal leaves the Operator’s premises.
If all charges are not paid, the Operator has the right to offer the animal for public sale or otherwise dispose of the animal in any manner which the Operator may in its sole and absolute discretion deem appropriate. If such sale/disposal does not secure a price adequate to cover the charges and the cost of sale/disposal, the owner is liable to the Operator for any shortfall. The Operator may take this course of action as set out herein if not advised of a pick up date within two (2) weeks of the advised date at which time the animal will be deemed to be abandoned.
Under no circumstances will the Operator, or its employees or agents, be held responsible for Paralysis Tick, Canine or Feline Influenza, injury, death, loss or damage of any kind whatsoever that may occur to any animal while in the control of the Operator.
By signing these conditions the owner acknowledges their acceptance of the Conditions of Boarding Animal and certifies to the accuracy of all information given about the animal. The owner acknowledges that the signing of this contract shall create a lien over the animal in favour of the Operator which lien shall continue to exist whilst ever monies are owing to the Operator pursuant to this agreement.

Bookings Policy

All bookings outside of Christmas and Easter are required to pay 50% of full fee within 24 hours of booking. All Easter and Christmas bookings are to be paid in full within 24 hours of booking.

Bookings will be confirmed when payment has been received. If payment is not received your booking will be forfeit.

Payments can be made by credit card or direct debit.

Balance of fee to be paid on arrival of guest.

Rates are subject to change from the rate advertised without notice due to additional requirements, special requests and rising costs. All Prices and fees charged are those that are current at the time of boarding and not at the time of booking inquiry or prior estimations provided.

Cancellation Policy

Please be advised if eligible for a refund there are cancellation charges to be deducted. Cancellation charges are neither refundable nor transferable.

The cancellation charge directly corresponds with how much notice and whether the booking is during:

Non peak times Cancellation Administration Fee $55
Peak Times (school holidays) Cancellation Administration Fee $100.

Written notice of cancellation 21 days before check in date of guest’s arrival is eligible for a refund less the cancellation administration fees.

Less than 21 days notice before check in date of guest’s arrival comprises the entire booking fee and cancellation charges. This customer is not eligible for a refund.

Refunds will be processed within 30 days of written cancellation.